Schedule and Day-of-Access Policy
Services will be performed on the agreed-upon schedule (one-time, weekly, biweekly, or monthly). The Client(s) shall provide safe and reasonable access to the property during scheduled service times. If service cannot be completed due to:
- Lack of access to property,
- Unsafe conditions
- Client(s) absence at the time of service
- The appointment will be considered a same-day cancellation, and the deposit will be retained.
Payment Terms Policy
A $45 deposit is required after booking to secure your appointment. Deposits are returned at the start of the service if the appointment is kept. The deposit isn’t the service fee; it's an upfront commitment. The client(s) must pay what they booked before, during, or at a mutually agreed-upon time on the day of the service. The Client(s) will receive an electronic invoice detailing services rendered. Payment is due during or at a mutually agreed-upon time on the day of the service. Client(s) can pay with cash, Cash App, or online via a link from All In One Home Check-Up LLC's bank provider. Any additional charges for extra requested services or supplies will be communicated and agreed upon prior to service. Receipts will be provided upon request to ensure transparency and record-keeping for all transactions. Failure to pay prior to, during, or within any mutually agreed-upon timeframe on the day of the appointment will be a breach of contract. Any resulting dispute will be addressed through civil court proceedings. Client(s) agree to be responsible for all court costs, filing fees, and collection expenses.
Cancellation Policy
Cancellations must be made at least 24 hours in advance of the scheduled cleaning appointment. The $45 will then be credited towards the next scheduled appointment, or the deposit will be forfeited. If the Client(s) miss a scheduled service without notification, the deposit will be forfeited and will be applied toward lost time or rescheduling costs. Exceptions may be considered in cases of emergency at the discretion of All in One Home Check-Up LLC. If All In One Home Check-Up LLC needs to reschedule due to unforeseen circumstances, the Client(s) will be notified as soon as possible and offered a new appointment time. If the client denies the new appointment date and time/doesn’t choose a new time/date, only then will the $45 be returned.
Confidentiality Policy
All client(s) information and property details remain confidential. Client(s) may sign a video waiver for cleanings, permitting All In One Home Check-Up LLC to post videos on any social media for lead generation, with no compensation provided. No faces or identifiable photos will be in the video and posts on social media.
Termination Policy
Either party can end this agreement by providing a written, text, call, or email notice. If the client terminates before the cleaning appointment, the cancellation policy applies, and $45 deposit will be forfeited. If All In One Home Check-Up LLC terminates and a deposit has been made, the $45 will be refunded. If the client(s) elect to terminate the service prior to completion (in the middle of service) fifty percent (50%) of the total service fee shall be due at the time of termination. If payment was made in full prior to or during the service, fifty percent (50%) of the total amount paid will be refunded to the client(s). If payment was submitted through All In One Home Check-Up LLC’s bank-issued payment provider link, any applicable fifty percent (50%) refund shall be processed within three (3) to five (5) business days. If Services were paid in full in cash or via Cash App the (50%) may be returned at the time of termination.
Safty Policy
Client(s) agree to secure pets, remove obstacles, and disclose known hazards. Accidents will be reported promptly. Equipment is regularly maintained for safe use. All In One Home Check-Up LLC is not responsible for pre-existing conditions, normal wear and tear, or undisclosed fragile items. Unsafe property conditions are the client’s responsibility. A pre-service walkthrough shall be conducted no later than 24 to 48 hours prior to the scheduled service, or immediately upon arrival and before work begins, to assess the scope of services, identify required products and materials, and document existing conditions. If the client(s) declines, refuses, or otherwise prevents the completion of the walkthrough (in areas booked), the client acknowledges and agrees that any pre-existing conditions, hazards, damages, or injuries not documented through the walkthrough shall be deemed unknown and unverified and shall not be attributable to All In One Home Check-Up LLC. In such instances, the client(s) agrees that any claims, disputes, or allegations of injury or damage arising from pre-existing or undisclosed conditions shall be waived, and shall not be asserted in civil court proceedings or insurance claims.
All In One Home Check-Up LLC is committed to providing services with care, professionalism, and transparency. Our policies and procedures are designed to ensure a fair understanding between our team and the clients we serve, allowing us to deliver quality service while maintaining safety, accountability, and mutual respect. We value clear communication and strive to create an experience built on trust, consistency, and care. You are the heart of the home, and we are the service that brings all the care you need, in one cleaning service.